5 Customer Support Interview Questions to Ask Before Hiring Someone

Tell me about a time when you had to deal with a difficult situation?

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interview questions

Customer service interviews are often used by companies to screen potential employees for their ability to handle stressful situations. This article will teach you how to answer these types of questions in an effective way. To be able to work for a company you have to account for these

Types of questions

Types of Questions to account for

What is your job experience?
What is your company’s mission?
How do you ensure that the customer is satisfied?
How do you measure customer satisfaction?
How do you promote employee engagement?
What is your company’s policy on giving feedback to employees?
How would you describe your leadership style?

What’s your process for handling a difficult customer situation?
What are your goals for this year?

How do you evaluate employees’ performance?
What is your company’s culture like?
What are some of the ways in which employees can contribute to the success of the company?
How would you define success for this company?

How to answer these interview Questions


2. What makes you a good fit for this position?
I will Provide an example
I have worked as a waitress, a cashier, and a barista. I have also worked as a tutor and a camp counselor. I have experience working with children, as well as experience in customer service. I am a hard worker and I take pride in my work. I am also a quick learner and I am always willing to try new things.

The example above explained what the person above has done and how they would be of aid to a company. This allows the person being interviewed to explain their skills and merits.


3. Tell me about a time when you worked in an undesired situation? What did you do?

I worked at a restaurant in college, and one of my most unpleasant experiences was when I had to work the front counter. The front counter is the only place where customers come in to order food, so I was in the way of many people. One day I was waiting on a customer to move to go to the kitchen, and I had to step around her to get to the kitchen. The customer did not want to move therefore i had to wait for her to leave to avoid issues.

The answer above explains an undesired moment that a person was in yet they made the best out of it


4. What is your favorite type of work
? My favorite type of work is a job that provides me with a sense of accomplishment For me, I love the sense of accomplishment that comes with building something. I enjoy working on a project from start to finish, taking it from an idea to a physical product. I have an immense amount of respect for those who work in construction and building trades.

The answer above allows the person that you’re interviewing to open up about what they like to do for work.


5. What are your strengths and weaknesses?

One of my strengths is my ability to communicate with people. I believe that this is a strength because I am able to express myself and be understood by others. I also have a weakness which is that I am not very confident when I speak in front of people.

The answer above explains a person’s strenght and weakness allowing you to assess if this candidate is a good fit for you.